Holiday Rental Terms & Conditions
Welcome to Jilba Cottage We are delighted to have you stay with us. To ensure a pleasant and safe experience for all our guests and to maintain the quality of our property, we ask that you read and agree to the following Terms and Conditions.
Your payment for the booking constitutes acceptance of these terms.
Definitions
- “We,” “Us,” “Our” refers to the owners of Jilba Cottage.
- “You,” “Your,” “Guest” refers to the person who made the booking and includes all members of their party staying at the property.
- “Property” refers to the holiday cottage and its surrounding grounds located at 338 Millinup Road, Porongurup, WA.
- “Booking” refers to the period for which you have paid to stay at the Property.
- “Australian Consumer Law” means the law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), which provides Australian consumers with a set of basic, guaranteed rights for services and goods.
- Booking & Payment
A deposit of 50% of the total booking fee is required to secure your reservation for any booking made more than 7 days prior to arrival. The remaining balance is due 7 days before your arrival date. If a booking is made within 7 days of arrival, the full amount is payable at the time of booking to secure the reservation.
- Damage, Loss, and Extra Cleaning Charges
While a security bond is not taken, you provide your credit card details as a security guarantee. By accepting these terms, you authorise us to charge your credit card on file to cover any costs incurred for:
- Repairing or replacing any damaged, broken, or lost items. This includes linen and towels stained beyond repair.
- Excess cleaning fees if the property requires more than the standard 3 hours to clean.
- Additional fees for removing rubbish left on the grounds.
- Any fees incurred due to a breach of these terms (e.g., unauthorised late check-out).
We will notify you and provide an itemised invoice with evidence (where possible) before processing any charges.
- Cancellation Policy
- Cancellations made more than 14 days prior to the arrival date will receive a full refund, less a $50 administration fee.
- Cancellations made between 7 and 14 days of the arrival date will forfeit 50% of the deposit.
- Cancellations made within 7 days of the arrival date will forfeit the full amount of the deposit.
- Check-in and Check-out
- Check-in: From 2:00 PM on your day of arrival.
- Check-out: By 10:00 AM on your day of departure. An unapproved late check-out may incur a fee, which will be charged to your card on file.
- Guest Conduct and Responsibilities
- Guest Numbers: The number of guests staying at the property must not exceed the number stated on your booking confirmation.
- Parties & Events: Parties, functions, or large gatherings are strictly prohibited without prior written consent from us.
- Noise: Please be considerate of our neighbours. Excessive noise is not permitted, especially between the hours of 10:00 PM and 8:00 AM.
- Smoking: Smoking is strictly forbidden inside the cottage.
- Pets: Pets are not permitted at the property unless explicitly agreed upon in writing.
- Cleaning, Rubbish, and Departure
We ask that you leave the property in a clean and tidy state, similar to how you found it. This includes washing up, returning any moved furniture to its original position, and placing all rubbish in the bins provided.
- Excess Rubbish: If rubbish is left on the grounds, around the cottage, or near the firepit, an additional cleaning fee will be charged to your card on file.
- Excess Cleaning: Our standard clean allows for 3 hours. If the property is left in a state that requires cleaning beyond this standard time, an additional cleaning fee will be charged at a rate of $50 per hour to your card on file.
- Damage and Breakages
You are responsible for any damage, breakages, or loss you or your party cause to the property and its contents during your stay.
- Please report any accidental damage to us as soon as it occurs.
- Any costs for repair or replacement due to damage, breakages, or permanent staining will be charged to your card on file.
- Liability
You agree to indemnify us against any loss, damage, or injury you or your party may cause to the property or to any person. We are not liable for the loss or damage of your personal belongings during your stay. Our liability is limited to the extent provided for under Australian Consumer Law.
- Breach of Terms
A breach of any of these terms and conditions may result in the immediate termination of your booking and eviction from the property without refund.